The world was already becoming more virtual, and the pandemic only accelerated the pace. Duke Health expanded telehealth options, but we aren’t stopping there. We will continue to develop and bring to market cutting-edge digital options that supplement our physical locations. Together, we will create cutting-edge digital health services that are customized, convenient, high quality, and accessible to all.
How we define success:
- Leading in patient-centered care and convenience
- Optimizing site of care and creating additional clinical capacity
- Serving patients in broader geographies; in their communities and on their schedule
Watch a Video About Forging Our Digital Future
Stories About Forging Our Digital Future
In order to provide the best possible clinical care, Duke Health team members recognized the need to connect with patients and the community directly. So in June, the Digital Strategy Office launched Duke Health Listens – a virtual advisory council. The council has already attracted the commitment of more than 2,700 patients and community members and can have up to 3000 members.
“We have seen people becoming more comfortable with virtual activities both inside and outside of healthcare," said Jennifer Maddocks of the Duke Digital Strategy Office. “We really want to connect with our patients and community members to gain their feedback on what's working well and more importantly where we can improve."
For Marilyn Moore, 83, the news of another pneumonia diagnosis left her dreading her next hospital admission. That is until physicians providing Moore care in the Duke Raleigh Hospital Emergency Department approached Moore with an alternative.
Moore could be admitted into the Duke Raleigh Acute Hospital Care at Home Program.
Duke Health’s new app for mobile devices lets you manage your health care and provides educational resources so you can stay proactive with your wellness. My Duke Health provides a tailored, Duke-specific experience for your online health care interactions.
Use the mobile app to view wait times at nearby clinics, access Duke Virtual Urgent Care, sign up for wellness classes, find cancer or weight loss support groups, and more.