When people are sick, they’re often scared as well. Our patients trust us at a time of vulnerability, so to fulfill our pledge of doing no harm, it’s our role to make their experience as calming, comfortable, and problem-free as we possibly can. That’s why we’re working to integrate our health network into a seamless whole. It’s also why we’re expanding our network to provide greater choice and ease for the patients who entrust us with their care.
How we define success:
- Serving two million patients as the preferred provider through partnerships
- Caring for at least 35% of our primary service-area population
- Being a leader in transitions-of-care performance across the full delivery continuum
Watch a Video About Building an Indispensable Network
Stories About Building an Indispensable Network
Answering a long-standing need in the community for enhanced behavioral health services, Duke Health opened a newly built center at Duke Regional Hospital that provides a setting specifically designed for the comfort and care of these patients.
The new center, for the first time, combines the behavioral health services that had been offered separately at Duke University and Duke Regional hospitals, creating dedicated, specially designed space at the single location.
Margaret Hodel and her husband Richard had always received excellent care from their primary care doctor, so when Dr. Waite told them she was moving from a large Duke Health practice to Duke Signature Care -- a concierge medical service -- they decided to follow her. The couple did not want to switch doctors and was attracted by the perks of Signature Care, for example, longer appointments and 24/7 access to their doctor.
Duke Health held its first masked and socially distanced groundbreaking on Nov. 18, 2020, for a new four-story, 102,000-square-foot medical office building expected to open in early 2022 at the intersection of Green Level Road and I-540 in Cary. To meet growing demand in Wake County, Duke Health Green Level's first project is designed to provide primary care, urgent care, pediatrics, women's health and specialty care services.
Even during a pandemic, Duke has worked hand in hand with the Town of Cary to take this important first step and be the catalyst to bring Cary's vision of a vibrant, mixed-use destination to life and provide economic growth for the area.
When the staff at Impact Primary and Urgent Care began running out of personal protective equipment (PPE) in April, they needed a helping hand fast. Located in the small town of Louisburg, 30 miles northeast of Raleigh, it was the only medical facility in the area offering tests for COVID-19.
Luckily, Impact Primary and Urgent Care is one of more than a dozen, mostly rural, independent practices in the Duke Connected Care network. The office's physician liaison team quickly mobilized to see how they could support clinics in the network.