What You Gain

• Comprehensive support across practice management, digital operations, quality, and network access
• Access to Duke’s negotiated rates and payer contracts (available at majority ownership)
• Stronger operational enablement, digital access, and coordinated care pathways
• Regional growth backing and scale
• A structured, long-term partnership with Duke’s brand behind you

What’s Included

The full Duke MSO service catalog is available at this level, across all five service areas. Services are scoped to fit the practice (standard or optional):

Practice Management — Running the business

• Revenue cycle management
• Payer strategy and contracting

Patient Access & Digital Operations — Getting the patient in the door

• EHR & digital platform support (Epic / Maestro Care)
• Digital front desk
• Patient portal activation
• Waitlist optimization
• Patient access center support

Care Delivery & Management — Delivering and managing care

• Patient outreach and education
• Coordinated care pathways
• Ambient scribes (AI documentation)
• Virtual care enablement

Quality, Value & Regulatory Compliance — Measuring and providing value

• Quality / CMS reporting
• Joint Commission support
• Patient experience insights
• Value-based care performance support

Specialty & Network Access — Connecting to Duke’s ecosystem

• Referral connectivity and management
• Labs and imaging connectivity

Optional Add-On Services

Practice Management — Running the business

• Provider recruiting & credentialing
• Supply chain & purchasing support

Care Delivery & Management — Delivering and managing care

• Clinical trials access
• Remote patient monitoring

Specialty & Network Access — Connecting to Duke’s ecosystem

• eConsults
• Specialty access pathways
• Duke specialty network access