What You Gain

• Membership in Duke Connected Care (hybrid CIN / ACO) with shared-savings participation
• Access to Duke’s payer strategy and a stronger contracting position
• Quality and CMS reporting support
• Select enhanced services available à la carte — Epic (Maestro Care), remote patient monitoring, and care management

What’s Included

At the Connect level, the following services are included:

Practice Management — Running the business

• Payer strategy and contracting

Patient Access & Digital Operations — Getting the patient in the door

• EHR & digital platform support

Care Delivery & Management — Delivering and managing care

• Patient outreach & education 
• Coordinated care pathways
• Virtual care enablement

Quality, Value & Regulatory Compliance — Measuring and providing value

• Quality / CMS reporting
• Patient experience insights
• Value-based care performance support

Specialty & Network Access — Connecting to Duke’s ecosystem

• Referral connectivity and management
• eConsults

Optional Add-On Services

The following services are not part of the Connect level (they become available as you move to Align and beyond):

Practice Management — Running the business

• Revenue cycle management
• Provider recruiting & credentialing
• Supply chain & purchasing support

Patient Access & Digital Operations — Getting the patient in the door

• Digital front desk
• Patient portal activation
• Waitlist optimization
• Patient access center support

Care Delivery & Management — Delivering and managing care

• Clinical trials
• Ambient scribes (AI documentation)
• Remote patient monitoring

Specialty & Network Access — Connecting to Duke’s ecosystem

• Labs & imaging connectivity
• Specialty access pathways
• Duke specialty network access

Available Through Expanded Partnership Models

Quality, Value & Regulatory Compliance — Measuring and providing value

• Joint Commission support