Align delivers Duke’s capabilities under a professional services agreement. Practices select from the full menu across all five service areas — practice management, patient access and digital operations, care delivery, quality, and specialty/network access — while retaining complete ownership and independence.
What You Gain
- Core practice management — revenue cycle, payer strategy, and credentialing
- Patient access & digital operations support
- Quality and value-based care performance support
- Specialty and referral connectivity to Duke
- Flexible, menu-based service selection under a professional services agreement
What's Included
The following services are included in this partnership model. Services are scoped to fit the practice (standard or optional):
Practice Management — Running the business
- Revenue cycle management
- Payer strategy and contracting
- Provider recruiting & credentialing
Patient Access & Digital Operations — Getting the patient in the door
- EHR & digital platform support (Epic / Maestro Care)
- Digital front desk
- Patient portal activation
- Waitlist optimization
- Patient access center support
Care Delivery & Management — Delivering and managing care
- Patient outreach and education
- Coordinated care pathways
Quality, Value & Regulatory Compliance — Measuring and providing value
- Quality / CMS reporting
- Patient experience insights
- Value-based care performance support
Specialty & Network Access — Connecting to Duke’s ecosystem
- Referral connectivity and management
- Labs and imaging connectivity
Optional Add-On Services
The following services may be added based on partner needs, scope, and applicable fees:
Practice Management
- Supply chain and purchasing support
Care Delivery & Management
- Clinical trials access
- Ambient scribes
- Virtual care enablement
- Remote patient monitoring
Quality, Value & Regulatory Compliance
- Joint Commission support
Specialty & Network Access
- eConsults
- Specialty access pathways
- Duke specialty network access
